Privacy Policy

Welcome to l1111, Bangladesh's trusted online casino and sports betting platform. At l1111, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains in clear, formal terms what data we collect from you, how we use it, with whom we may share it, and what choices you have regarding your own information.

By accessing or using the l1111 platform — including our website, mobile interface, games, and betting services — you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

Information We Collect

When you register and use l1111, we collect several categories of personal information necessary to deliver a secure, compliant, and personalized service. The information we collect includes, but is not limited to, the following:

• Identity information: full name, date of birth, nationality, and government-issued identification documents required for account verification (KYC).
• Contact information: email address, mobile phone number, and residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details, transaction history, deposit and withdrawal records. We do not store full card numbers; payment processing is handled by certified third-party gateways.
• Technical information: IP address, device type, browser type, operating system, session timestamps, and geolocation data where applicable.
• Behavioral information: game activity logs, betting history, wagering patterns, session duration, and in-platform interaction data used to improve service quality and ensure responsible gaming compliance.

We collect information directly from you when you register, make transactions, or contact support. We also collect data automatically through cookies and similar tracking technologies as you navigate the platform.

How We Use Your Information

l1111 uses the personal data we collect for specific, legitimate purposes only. We do not process your information in ways that are incompatible with the purposes listed below:

• Account creation and verification: to register your account, verify your identity through KYC, and confirm you meet the minimum age requirement of 21 years.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard; to provide access to casino games, live sports betting, and crash games.
• Customer support: to respond to your inquiries, resolve disputes, and manage your account settings upon your request.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized access to accounts.
• Responsible gaming compliance: to monitor betting behavior and intervene where patterns suggest problematic gambling, in accordance with our Responsible Gaming policy.
• Platform improvement: to analyze usage patterns, run A/B tests, and improve the user experience, game catalogue, and payment flow on the l1111 platform.

Data Sharing and Disclosure

l1111 does not sell, trade, or rent your personal information to any third party. We may, however, share data in the following strictly limited circumstances:

• Payment processors: transaction details are shared with certified payment gateways (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to execute your financial transactions.
• Game providers: limited technical identifiers may be shared with game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to ensure correct game loading and fair play verification.
• Legal compliance: we may disclose your information when required by applicable law, court order, or government authority, including anti-money-laundering (AML) obligations.
• Business transfers: in the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

Any third party with whom we share your data is contractually bound to handle it with the same level of confidentiality and security that l1111 maintains. We do not authorize third parties to use your data for their own marketing purposes.

Cookies and Tracking Technologies

l1111 uses cookies and similar technologies to enable core platform functionality, remember your preferences, and analyze traffic. Cookies are small data files placed on your device that allow our systems to recognize your browser across sessions.

We use the following categories of cookies on the l1111 platform:

• Essential cookies: required for the platform to function correctly — these include session authentication, security tokens, and load-balancing identifiers. These cannot be disabled without breaking core functionality.
• Analytics cookies: help us understand how users navigate the platform, which games are most popular, and where users encounter difficulties. This data is aggregated and anonymized.
• Preference cookies: store your chosen language, display settings, and notification preferences so you do not need to re-configure them on each visit.

Data Retention

l1111 retains your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable legal and regulatory obligations. In practice, this means account data and transaction records are retained for a minimum period aligned with standard financial compliance requirements.

Once your account is closed and the retention period has elapsed, your data is securely deleted or anonymized. Certain records may be retained in anonymized form for longer periods for statistical analysis and platform security purposes, without being traceable back to any individual.

Your Rights Over Your Data

As a user of l1111, you hold specific rights with regard to the personal data we process. You may exercise these rights at any time by contacting our support team. We will respond to all verified requests within a reasonable timeframe.

• Right of access: you may request a copy of all personal data l1111 holds about you.
• Right to rectification: you may request correction of inaccurate or incomplete data held in your account.
• Right to erasure: you may request deletion of your personal data, subject to legal retention obligations and active balance restrictions.
• Right to restrict processing: you may ask us to suspend processing of your data while we investigate a complaint or accuracy dispute.
• Right to object: you may object to processing carried out on the basis of legitimate interests, including any direct marketing communications you have previously opted into.

To exercise any of the above rights, please contact our support team at [email protected]. We may need to verify your identity before processing your request to protect the security of your account.

Security Measures

l1111 implements a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff visibility to only the data required for their function, and regular security audits.

While we take all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that materially affects your rights, we will notify you as promptly as practicable and take all necessary steps to contain and remediate the incident.

Payment Data and Financial Transactions

When you make a deposit or withdrawal on l1111 using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment details are transmitted directly to our certified payment gateway partners. l1111 does not store full card numbers, CVV codes, or mobile banking PINs on our servers. All financial transaction data is encrypted in transit and handled in accordance with applicable payment security standards.

Transaction records — including amounts, dates, payment method type, and outcome — are retained in our systems for compliance and dispute-resolution purposes. If you believe a transaction on your account was unauthorized, please contact our support team immediately at [email protected].

Third-Party Services and Links

The l1111 platform integrates with third-party game providers, analytics tools, and payment processors to deliver a complete gaming experience. Each of these third parties operates under their own privacy policies and data handling practices. l1111 is not responsible for the privacy practices of these external providers; however, we only partner with entities that meet a satisfactory standard of data protection. We do not include external links on our platform that direct users away from l1111 to unaffiliated websites.

Protection of Minors

l1111 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. As part of our account registration process, all users are required to confirm they are 21 years of age or older, and identity verification (KYC) is used to enforce this requirement. If we discover that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account without notice. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gaming platforms.

Changes to This Privacy Policy

l1111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of l1111 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we protect your data.

Contact Us About This Policy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way l1111 handles your personal data, please contact our dedicated privacy support team. We are committed to addressing all inquiries in a timely and transparent manner.

Email: [email protected] — our support team is available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.